The first step when you see an error message is to close your browser, and reopen. If that doesn't work, try clearing your Cache by going to your browser settings. Another issue may be related to the Wifi network you are connected to being too slow, or blocking access to our site. If you continue to have trouble, please email tech support at firstname.lastname@example.org and one of our representatives will assist you. VERY IMPORTANT: Copy the exact error message, and take a screen shot, if possible.