MyLabsPlus, MyLab & Mastering for Learning Management Systems: "You may already have an account using this email address" Message During Registration

ISSUE

Sometimes called Symptom, Question or Problem - The situation in the customer's words. What are they trying to do or what is not working?

I'm trying to register for a course but I get a message that says, "You may already have an account using [e-mail]."

I tried the Forgot your username or password? link but never received an email with my information.

FAQ

We apologize for any confusion.

When you have registered for an integrated Pearson product in the past (i.e. MyLabsPlus or MyLab & Mastering integrated with a learning management system) then register for a new course that integrates a Pearson product with a learning management system (i.e. Blackboard, Brightspace, Moodle, or Canvas) you may see this message meant to help prevent you from creating multiple Pearson accounts.

Since the original course was an integrated product, the Forgot your username or password? link can't send that sign-in information.

STEP-BY-STEP

Step-by-step guide for resolution.

You can click Close when you get the message and then continue with your registration successfully.