My order says that it is still processing, how long will it take?

When you place an order, it enters our processing queue before shipping or delivery. Processing durations vary by product type.

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Print Book Orders

• Processing time: up to 48 hours (excluding weekends and holidays)
• After processing, standard shipping applies:
  • Standard Shipping: 3–10 business days
    • (This is the estimated timeframe for vendors to begin a print shipment)
  • International Shipping: 7–18 business days
• To check status, log in and go to My Account → My Orders

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eBook Orders

• Processing time: typically immediate (within minutes)
• Access may remain restricted until your school’s official course start date
• Find your titles under My Account → My eBooks or My Courses

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When to Contact Support

• If a print order, line item status remains in “Ordered” status more than 72 hours after purchase (on business days)
• If an eBook does not appear in your account within 1 hour of purchase (outside access-window rules)

Submit a ticket via the Shelfit Help Center or email [e-mail] with your order number and a brief description of the issue.