How do I cancel my print order?

You can request cancellation of a print order within a very limited processing window. Once your order moves into fulfillment or ships, it cannot be stopped and must be returned following our return policy.

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Cancellation Window

Orders are sent to our automated fulfillment system almost immediately. You must request cancellation as soon as possible—ideally within minutes of placing the order—to prevent shipment.

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How to Request Cancellation

1. Log in to dashboard.shelfit.com and go to My Account → My Orders.
2. Locate the order you wish to cancel.
3. If the Cancel Order button appears, click it to halt processing.
4. If no cancel option is available, open a support ticket with your order number and “Print Order Cancellation” in the subject line.

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When Cancellation Is No Longer Possible

• Once a print order, line item status changes to “Ordered” or "Shipped", cancellation requests cannot be fulfilled.
• At that point, you must return the books under our return policy.

Refer to the KB article “What Is EdTech Solutions’ Return Policy?” for detailed return instructions.

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Next Steps

• Monitor your order status immediately after purchase and act quickly.
• If cancellation succeeds, you will receive a confirmation email and any charges will be reversed.
• If you have questions or need assistance, contact Shelfit Support via the Help Center or email [e-mail].