Digital Implementation and Management (DIM) Fee Explained

The Digital Implementation and Management (DIM) fee is a service charge applied to each digital course material you purchase through Shelfit. This fee is separate from the textbook or e-book cost and covers the end-to-end management and support of third-party digital products at your student’s school.

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What the DIM Fee Covers

• Digital Implementation
  Setting up and integrating the digital product with the school’s learning management system or portal.

• Ongoing Support
  Continuous technical assistance for students and staff using the digital materials.

• Licensing & Taxes
  All publisher licensing fees, platform access charges, and any applicable taxes.

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Why the DIM Fee Is Separate

Schools partner with multiple digital content providers, each with their own integration and support requirements. The DIM fee ensures:

• Proper configuration of each product
• Smooth user experience without login or access issues
• Dedicated help desk support for troubleshooting
• Compliance with licensing agreements

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How the DIM Fee Is Determined

• Per-Title Basis: Complex products or large publisher implementations may carry higher fees.
• Scale of Deployment: Fees reflect the number of users and the level of technical integration required.
• One-Time vs. Recurring: Some digital resources require annual renewals—your DIM fee covers the initial setup and first-year support.

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Frequently Asked Questions

Q: Can I opt out of the DIM fee?
No. The fee is mandatory for all digital materials to guarantee proper setup and support.

Q: Why don’t I see the DIM fee listed separately at checkout?
The DIM fee is included in the total price of digital items in your cart. You can view a breakdown by expanding each product line during checkout.

Q: Who can I contact for help with a digital product?
If you encounter access or technical issues, submit a support request via the Shelfit Help Center or email [e-mail].

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For additional questions about the DIM fee or digital materials, please contact Shelfit Support through your school’s portal or the Help Center.