When you request a refund, Shelfit follows a two-step process: internal review and external posting. Below is an overview of each stage and typical timelines.
1. Internal Review and Approval
- Refund requests are reviewed within 1–2 business days.
- Once approved, we initiate the refund transaction in our system.
2. Refund Posting Time
- Shelfit Processing: 48–72 hours to complete the transaction on our end
- Bank/Credit Card Processing:
- Credit/debit cards: 5–10 business days, depending on the issuer
- ACH or bank transfers: 3–7 business days, depending on your bank
Factors That Can Affect Timing
- Weekends and bank holidays (may add 1–2 extra days)
- Issuing bank’s batch schedules and cut-off times
- Promotional or gift card refunds may follow different posting rules
Checking Your Refund Status
- Log in to your Shelfit account
- Go to My Account → My Orders
- Find the order in question and view its refund status
If you haven’t received your refund after the above timelines, please contact Shelfit Support for assistance.
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