I accidentally ordered twice or placed a duplicate order.

Use this guide to cancel accidental duplicate orders and understand EdTech Solutions’ return policy for print and digital course materials.

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Cancelling a Duplicate Order

• Eligibility: Orders not yet processed or shipped can be cancelled.
• Timeframe: Submit cancellation requests within 24 hours of placing the order.
• How to Cancel:
  1. Log in at dashboard.shelfit.com.
  2. Go to My Account → My Orders.
  3. Locate the duplicate order and click Cancel Order (if available).
  4. If you don’t see a cancel option, submit a support ticket with your order number and “Duplicate Order Cancellation” in the subject.
• Confirmation: You’ll receive an email once the order is successfully cancelled and any charges are voided.

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Return Policy for Shipped Orders

• Return Window: 30 days from the delivery date.
• Condition Requirements:
  • Print books must be like-new: no excessive highlighting, writing, or damage.
  • All original packaging, inserts, CDs, and unused access codes must be included.
  • Digital products (eBooks, access codes) are non-refundable once redeemed or accessed.

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How to Initiate a Return

1. Sign in at store.shelfit.com and navigate to My Account → My Orders.
2. Select Return Items next to the shipped order.
3. Choose the items you wish to return and submit the request.
4. Print the prepaid return label and packing slip generated by the system.
5. Package your items securely, include the packing slip, and affix the label.
6. Drop off at your carrier or schedule a pickup.

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Refund Processing Timeline

• Inspection & Approval: 2–4 weeks from the date Shelfit receives your return.
• Shelfit Processing: 1–3 business days after inspection approval.
• Bank/Credit Posting:
  • Credit/debit cards: 5–10 business days
  • ACH/Bank transfers: 3–7 business days

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Fees & Exceptions

• No restocking fee for returns completed within the 30-day window.
• Late returns, damaged items, or missing components may incur fees or be refused.
• Digital and opened access-code items cannot be returned.

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For help cancelling orders or processing returns, contact Shelfit Support:

• Email: [e-mail]
• Phone: [phone]
• Live Chat: Mon–Fri, 8:30 am–5 pm local time

What is EdTech Solution's return policy?